Technical Support

Riyadh, Saudi Arabia Posted 2024/05/14 10:30:52 Unlimited Ref: JB1100047958

Job Description

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Working on Helpdesk system to follow up support requests and record solutions.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Perform regular upgrades to ensure systems remain updated.
  • Offer technical support on-site or remotely.
  • Doing tasks under his responsibilities.
  • Testing and evaluating new technologies.


  • Proficiency in Windows OS.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good knowledge of internet security and data privacy principles
  • Experience with LAN/WAN networks and Windows Domain
  • Excellent troubleshooting skills
  • Exceptional organizing and time-management skills
  • Good written and verbal communication (Arabic & English).

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Job Details

Job Location Riyadh, Saudi Arabia
Job Role Information Technology

Preferred Candidate

Career Level Entry Level
Years of Experience Min: 1 Max: 3

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