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Job Description
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Working on Helpdesk system to follow up support requests and record solutions.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Perform regular upgrades to ensure systems remain updated.
- Offer technical support on-site or remotely.
- Doing tasks under his responsibilities.
- Testing and evaluating new technologies.
Skills
- Proficiency in Windows OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good knowledge of internet security and data privacy principles
- Experience with LAN/WAN networks and Windows Domain
- Excellent troubleshooting skills
- Exceptional organizing and time-management skills
- Good written and verbal communication (Arabic & English).
Job Details
Job Location
Riyadh, Saudi Arabia
Job Role
Information Technology
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 1 Max: 3