Submit a CV
Interested in a career with us ? Submit a CV now
Vision
Our vision is to become the very best healthcare brand in the Middle East and beyond...
By improving the quality
of people’s lives across the Saudi Kingdom
Be Part of Our Team
You are 3 steps away from being a part of our growing family
- Planning and execution of the freight orders through the TMS.
- Plan routes, deliveries and collections to ensure cost effective use of transport drivers and fleet
- Coordinating vehicles and drivers across the assigned region to ensure they are in the right location at the right time.
- Plan the activity of drivers ensuring maximum productivity within the targeted average hours is achieved.
- Reporting daily Delivery Violations (missed orders, route deviation, delivery delays, wrong deliveries, non-confirmed deliveries, etc.) and on-time communication with drivers to take corrective action.
- Ensure the return of all driver invoices on time with stamps, check the trips on system and make confirmation of receive.
- Sending Daily/Weekly/Monthly reports of each Drivers KPI’s and Vehicle’s Trip Data
- Perform any other work-related duties and responsibilities that may be assigned from time-to time by management.
JOB ROLE:
This position is required to manage a team of fleet controllers to perform 24x7 command center duties.
This role shall lead our command center work activities involving monitoring of all 24x7 GPS systems operation, work order management and the proper flow of system alerts, event notifications, traffic violations and reports.
Receiving incoming requests and claims from customer and directing them to coworkers and performing emergency escalation and reporting management.
Coordinating with service provider technical team to perform system inspections, hardware/software installations/emergency repairs and emergency management with an aim to achieve a 100% facility uptime for our data center operations.
Work requires strong formal conduct of operations skills, technical expertise, personal accountability, and flawless execution of work activities commensurate with a highly critical environment and associated expectations for exceptional customer satisfaction and confidence.
ESSENTIAL JOB FUNCTIONS:
Supervise and manage a team of GPS fleet controllers including setting work priorities for staff execution, shift staffing, training, personnel development, and performance reviews.
Ensures that staff are properly trained and qualified for their assigned responsibilities and associated work in a critical environment, including full implementation and strict adherence to our Command Center Policies, Standards and Processes.
Have good understanding of all associated Command Center systems.
Responsible for manning and monitoring of all Command Centre Systems including GPS Tracking System, Shipment Monitoring System, Live Data Logger Temperature Monitoring System, and Fuel Management System.
Responsible for continuously monitoring and surveilling various data sources, systems, and processes and keeping a close eye on GPS real-time information and indicators to maintain situational awareness and identify any potential issues or threats.
Facilitate effective coordination and communication among different stakeholders. Act as a central point of contact and relay information between fleet controllers, fleet planners, operation supervisors, transport managers, and other relevant parties. Ensure that all parties have access to timely and accurate information for effective decision-making and operational coordination.
Generate staffing schedules which are aligned to system violations reporting, call volume, productivity and operational objectives.
Perform routine reporting and analysis of Command Center performance and GPS tracking system performance.
Efficiently utilizes available resources to ensure continuous smooth operation of the command center.
Maintaining Command Center Infrastructure and ensuring all hardware and software components function optimally.
Responsible for ensuring the proper functioning and maintenance of the systems, equipment, hardware and software used in the center. Conduct regular checks, troubleshoot issues, and coordinate repairs or upgrades to maintain operational efficiency.
Training command center personnel, developing standard operating procedures, and documenting protocols. Ensuring that all staff members are well-trained on center operations, data analysis techniques, and emergency response procedures.
Assist and provide coaching to direct reports with day-to-day command center responsibilities, while maintaining effective relationships with our business partners and system providers.
Perform complex reporting and analysis, identify data trends or patterns, KPIs dashboards monitoring and resulting in recommendations for the fleet controllers/operation supervisors for major and minor process improvements.
Proactively identify any potential areas of improvement and propose improved ways of working to the Command Centre Management team.
Motivating self and Team to drive performance.
Ensure quality monitoring auditing processes are in place.
Perform emergency escalation and reporting when systems abnormality occurs through system alarms or notification from customer or technician via phone call.
Manage to ensure customer’s service level agreement are in compliance at all time, the SLA covers such as on-time incident escalation to customer and written CAPA incident report issued within 24 hours provided with system related reports, etc.
All customer incoming work requests shall be attended promptly, raise of work order to respective function team members for execution. Track and issue reminder to ensure work is done on time.
Assist incident investigation and resolution by preparation of data logs and reports downloading from GPS tracking system.
Perform proper handover and takeover of daily duties to next shift coworker by clearly indicating all tasks or work duties to follow-up by next shift coworker. This includes preparing daily 24x7 shift handover report and work order summary.
Manning of service desk and provide good customer service for all customer requests. Attend, track and record of all customer request and feedback either via phone call or email.
Incident escalation to internal staff and customer shall be performed within 15 minutes upon occurrence and issue incident notification to customer. Provide updates to customer on hourly basis or a timing agreeable to customer.
Oversees daily and monthly command center system reports generated by fleet controllers, analyzing them and working with team to boost productivity and address all violations to the responsible supervisors.
Must be willing to operate after office hours and public holiday, 24 x 7 available on-call. Under emergency must return to the Command Centre to conduct and assist in fault investigation.
Education:
Bachelor’s/Masters degree in an appropriate field of study (Preferably in Computer Science, Information Technology or similar fields).
Minimum of 5 year of experience in Information Technology/Data Center/Command Ceneter Management or similar fields.
Job Location : Sudair Industrial City Cloud CDN
Hybrid Connectivity
Auto scaling policies and auto scaling target groups
cloud Load balancer & WAF
cloud Security Groups Administration
cloud VPC and VPN
Cloud Subnets and cloud Route Tables
cloud Transit Gateway and Internet Gateway
EC2 Mgmt.
Certificates Service Administration
cloud Route53
Multi Region Replication
Linux Administration
AMI Skills
skilled with snapshot policies
cloud security hub
cloud backup tools Deep knowledge managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtual Server and Cisco Hyberflex
Define and document best practices and support procedures
Advanced knowledge of Windows Server 2012,2016 and above
Active Directory/LDAP user and group administration
Group Policy design and configuration in best practice
Microsoft IIS administration and configuration
Have experience on Backup systems like Commvault and rubric
LAN Routing and Switching design, configuration and troubleshooting (VLANs, IP Subnetting, 802.1Q trunks).
Microsoft SQL Server administration.
Have Experience on how to Create and maintain Disaster recovery site.
Maintain inventory and asset configuration documentation
Provide after-hours support for Infrastructure related emergencies Arrange the work schedules, assigned warehouse tasks and follow up the Forklift Operators
Monitored performance and safety practices of the warehouse Forklift Operators
Identify damages, Report shortages, and Inspect machinery
Trained new hired at the request of supervisor and served as a mentor
Reliable and hardworking warehouse forklift operator committed to completing each job as quickly, efficiently, and safety as possible.
Follow up the maintenance for all material handling equipment
Automation decanting arranging follow up
Perform computer SAP warehouse tasks. "Plan, Design and execute all web, SEO/SEM, database marketing, ecommerce marketingcampaigns strategies and maintains traffic on Al-dawaa website and App downlowads.● "● Budget planning, content ideation, and implementation schedules● "Collect customer insights and analyze interactions and visits, create comprehensive reportsand improve future marketing strategies and campaigns● "● Work closely with different teams (product management, graphics, sales) to provide updatedcontent that will be shared across e-Commerce platforms.● Execute SEM experiments & tests, collect and analyzing data, identifying trends and insights inorder to achieve maximum ROI in paid search campaigns● Track, report and analyze website analytics, pay-per-click (PPC) initiatives and campaigns● Manage campaign expenses, staying on budget, estimating monthly costs and reconcilingdiscrepancies● Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, KeywordResearch, Google Analytics, Website UX, and Paid Social Media.● Knowledgeable of the E-commerce space that includes marketing strategies, competitivestrategies, consumer research, industry trends and usability best practices.● Research and analyze competitor advertising links● Collaborate with web, multimedia, or art design staffs to create multimedia Web sites or otherinternet content that conforms to brand and company visual format● Conduct market research analysis to identify search query trends, real-time search and newsmedia activity, popular social media topics, electronic commerce trends, marketopportunities, or competitor performance.● "Recommend changes to website architecture, content, linking, and other factors to improveSEO positions for target keywords● "● Evaluate consumer research, market conditions and competitor data to recommend futureactions.● Knowledge of various platforms and online sales strategies and can be used to conductdigital sales or website conversions.● Create, review, and update content on e-commerce websites in collaboration with design, marketing, and product development teams● Create guidelines and procedures for content creation and new product listings● Develop monthly marketing plans to increase digital sales on our website and other digitalplatforms● To perform any other duties assigned by his direct supervisor / manager Coordinating accounting functions and programs.
Preparing financial analyses and reports.
Preparing revenue projections and forecasting expenditure.
Assisting with preparing and monitoring budgets.
Maintaining and reconciling balance sheet and general ledger accounts.
Assisting with annual audit preparations.
Investigating and resolving audit findings, account discrepancies, and issues of non-compliance.
Contributing to the development of new or amended accounting systems, programs, and procedures.
Performing other accounting duties and supporting junior staff as required or assigned.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Working on Helpdesk system to follow up support requests and record solutions.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Perform regular upgrades to ensure systems remain updated.
Offer technical support on-site or remotely.
Doing tasks under his responsibilities.
Testing and evaluating new technologies.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Working on Helpdesk system to follow up support requests and record solutions.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Perform regular upgrades to ensure systems remain updated.
Offer technical support on-site or remotely.
Doing tasks under his responsibilities.
Testing and evaluating new technologies.
Develop and execute data-driven CRM strategies to personalize the customer experience across all touchpoints.
Utilize CRM system and analytical tools to segment customer data, analyze behavior, and identify opportunities to enhance customer experience.
Collaborate with marketing and sales teams to design and launch targeted campaigns and promotions that drive active participation in the loyalty program.
Monitor and analyze loyalty program data (acquisition, engagement, redemption) to provide data-driven recommendations for optimization and maximize loyalty program effectiveness.
Oversee day-to-day CRM operations, ensuring smooth member enrollment, points accumulation, rewards redemption, and effective customer communication.
Conduct ongoing market research and competitor analysis to stay ahead of the curve on customer experience management trends and best practices.
Represent Al-Dawaa Pharmacy as a dedicated brand advocate for the loyalty program at customer-centric events.
Be an instrumental part of a team passionate about creating and delivering exceptional customer experiences.
Make a tangible impact on the success of our loyalty program and drive business growth.
Develop your expertise in CRM, data analysis, and customer experience management
Available Jobs
TM Planner
Saudi Arabia
Apply Now
23-Jun-2024
Command Center Engineer (Specialized in GPS)
Riyadh
Apply Now
10-Jun-2024
Cloud system Admin
Saudi Arabia
Apply Now
14-May-2024
Senior system Admin
Saudi Arabia
Apply Now
14-May-2024
Forklift Operators Team Leader
Saudi Arabia
Apply Now
14-May-2024
E-Commerce Marketing Specialist
Khobar
Apply Now
14-May-2024
Senior Accountant
Riyadh
Apply Now
14-May-2024
Technical Support
Riyadh
Apply Now
14-May-2024
Technical Support
Abha
Apply Now
14-May-2024
CRM Specialist
Riyadh
Apply Now
14-May-2024