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Job Description
Develop and execute data-driven CRM strategies to personalize the customer experience across all touchpoints.
Utilize CRM system and analytical tools to segment customer data, analyze behavior, and identify opportunities to enhance customer experience.
Collaborate with marketing and sales teams to design and launch targeted campaigns and promotions that drive active participation in the loyalty program.
Monitor and analyze loyalty program data (acquisition, engagement, redemption) to provide data-driven recommendations for optimization and maximize loyalty program effectiveness.
Oversee day-to-day CRM operations, ensuring smooth member enrollment, points accumulation, rewards redemption, and effective customer communication.
Conduct ongoing market research and competitor analysis to stay ahead of the curve on customer experience management trends and best practices.
Represent Al-Dawaa Pharmacy as a dedicated brand advocate for the loyalty program at customer-centric events.
Be an instrumental part of a team passionate about creating and delivering exceptional customer experiences.
Make a tangible impact on the success of our loyalty program and drive business growth.
Develop your expertise in CRM, data analysis, and customer experience management
Skills
Passionate for working with data in CRM and customer experience delivery.
Strong understanding of CRM principles, strategies, and best practices.
Excellent analytical skills with the ability to interpret data and translate insights into actionable strategies.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Highly organized with strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
Proactive, self-motivated, and eager to learn and grow in the field of CRM.
A passion for delivering exceptional customer experiences and driving customer loyalty and retention.
