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Job Description
- Collecting and analyzing customer data
- Using CRM systems to manage relationships
- Developing new ways to meet customers’ needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Creating and executing retention campaigns
- Developing marketing campaigns to attract new customers
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
Skills
- A confident communicator and presenter
- Excellent verbal and written communication skills – English & Arabic
- Excellent organizational and planning skills
- Knowledge of customer acquisition and retention strategies
- Social and emotional awareness to tailor interactions for individual customers
- Extensive product knowledge
- Ability to collaborate well with other customer care team members
- Analytical and data-driven
- Ability to work in a fast-paced environment while managing multiple tasks
Job Details
Job Location
Eastern Province, Saudi Arabia
Job Role
Marketing and PR
Preferred Candidate
Career Level
Management
