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CRM Manager

Eastern Province, Saudi Arabia Posted 2024/01/25 08:10:49 Expires 2024-03-25 Ref: JB1100044092

Job Description

    • Collecting and analyzing customer data
    • Using CRM systems to manage relationships
    • Developing new ways to meet customers’ needs
    • Handling customer complaints
    • Overseeing the interactions between customers and key team members, such as Customer Service Representatives
    • Creating and executing retention campaigns
    • Developing marketing campaigns to attract new customers


  • Collaborating with sales, marketing, customer service and operations teams to improve the customer experience




  • A confident communicator and presenter
  • Excellent verbal and written communication skills – English & Arabic
  • Excellent organizational and planning skills
  • Knowledge of customer acquisition and retention strategies
  • Social and emotional awareness to tailor interactions for individual customers
  • Extensive product knowledge
  • Ability to collaborate well with other customer care team members
  • Analytical and data-driven
  • Ability to work in a fast-paced environment while managing multiple tasks

Job Details

Job Location Eastern Province, Saudi Arabia
Job Role Marketing and PR

Preferred Candidate

Career Level Management

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