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Al-Dawaa Pharmacies
Eastern Province, Saudi Arabia
Posted 2024/01/25 08:10:49
Ref: JB1100044092
Job Description
- Collecting and analyzing customer data
- Using CRM systems to manage relationships
- Developing new ways to meet customers’ needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Creating and executing retention campaigns
- Developing marketing campaigns to attract new customers
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
Skills Description
- A confident communicator and presenter
- Excellent verbal and written communication skills – English & Arabic
- Excellent organizational and planning skills
- Knowledge of customer acquisition and retention strategies
- Social and emotional awareness to tailor interactions for individual customers
- Extensive product knowledge
- Ability to collaborate well with other customer care team members
- Analytical and data-driven
- Ability to work in a fast-paced environment while managing multiple tasks
Job Details
Job Title
CRM Manager
Job Country
Saudi Arabia
Job City
Eastern Province
Job Role
Marketing and PR
Preferred Candidate
Career Level
Management
Al-Dawaa Pharmacies
Pharmaceutical
Jeddah , Saudi Arabia
500 employees or more
+966.5.512.34567
Al-Dawaa Pharmacies began in 1993 in the city of Al-Khobar, Saudi Arabia, and from there, it became the first leading company in the field of healthcare in the Kingdom of Saudi Arabia. The eastern province is still home to Al-Dawaa Medical Services (DMSCO) and Al-Dawaa pharmacies.